Snooze
Activate the “Snooze” feature to avoid being disturbed and you can keep everyone up to date.
What is “Snooze”?
“Snooze”, also known as “Do not disturb” mode, is a feature to let your employees/colleagues know that you’re not available. When it’s activated, your device will be silent when you receive an incoming call.
Let your employees know you’re unavailable
Reduce interruptions
You’re in a training session or meeting or maybe you just want to take a little break… In just one click, you can activate Ringover’s “Snooze” feature to let your employees/colleagues know you’re not available to take calls.
Set your priorities
Take your time to get all of the necessary actions done for each call before moving onto the next one, and automatically switch to unavailable so that you don’t receive any calls while you’re preparing.
Improve collaboration with your colleagues
Make yourself unavailable for a specific time period
You can set a timer to activate your “Snooze” for a preset time period. You’ll then be automatically made available at the end of the countdown and will then be able to take incoming calls.
Customize your reasons for being unavailable
Customize your “Snooze” reasons for your employees, so they can say why they don’t want to be disturbed. At lunch, in a client meeting… Create customized reasons that align with your company structure.
Snooze statistics
Access statistics on your employees’ snooze time. Adapt schedules to better manage your resources based on your teams’ agent availability.
More features
After Call
Dedicate times after the call is finished to do admin tasks like taking notes or tagging the call.
Statistics and reports
Access detailed call data and generate customized reports to assess your activity.
Individual voicemail messages
Set up an individual and voicemail message to let your callers know how they can reach you or when you’ll be available again.
Everything you need to know about the “Snooze” feature
- How are incoming calls managed for a user who has activated the “Snooze” feature?
- Can all users use the “Snooze” feature?
- Can all users access the “Snooze” statistics?
How are incoming calls managed for a user who has activated the “Snooze” feature?
When a user has activated their “Snooze” feature, their callers will be automatically redirected to the option selected by the user. The user can choose to redirect callers to a voicemail or to another employee when they’ve activated their “Snooze” feature.
Can all users use the “Snooze” feature?
In order to be able to use the “Snooze” feature, a user must be granted permission by the account administrator. Once this permission has been granted, the user can use “Snooze” whenever they need.
Can all users access the “Snooze” statistics?
No, only “Administrator” and “Supervisor” accounts can access the statistics.