Call Center Software
Set up your company’s contact center software in just a few clicks and without the need for technical knowledge. Discover the call center software that helps you manage calls, increasing the performance of your sales and customer service teams. Our VoIP call center software meets all your calling needs.
Simple to use
Deploy agents, assign numbers, filter calls, manage hold time: easily configure everything from an intuitive dashboard.
Optimize Call Center KPIs
Ringover gives you all the data you need to increase the performance of your customer service or sales team.
Manage and coach in real time
Use tools and best practices from the best call centers: real-time stats, call shadowing, and call sharing with the call monitoring software.
Make calls from your CRM
Why not speed up your day by making calls in one click directly from your CRM or helpdesk tool? When you connect your CRM you will also have access to screen pop during incoming calls, automatic call logging and much more…
Discover more
Includes all the best features to manage incoming and outgoing calls inside your call center
A solution adapted to suit your needs
A 100% integrated cloud solution that empowers team management and support
BUSINESS
A 100% integrated cloud solution that empowers team management and support
$44 $ User / Month
Try it for free- Local number from 65 countries
- Advanced IVR (smart routing, call groups, call queues…)
- 2 integrations
- Advanced statistics
- Coaching (double listening, whispering…)
- Access to our webhooks
FAQs on Call Center Software (VoIP)
- What is call center software?
- Which type of businesses need call center software?
- What’s the difference between call center software and a simple telephony solution?
- How does setting up call center software with Ringover work?
- Can I track my teams’ performances with Ringover?
- How long does it take to set up call center software with Ringover?
- How much does call center software with Ringover cost?
- How long does it take to set up call center software with Ringover?
- What software is used in call centers?
- What is CRM in a call center?
- Which technology is used by a call center?
- Which is the best call center software for small businesses?
- What is the best call center CRM?
What is call center software?
This is pretty much what it says on the tin, and is a tool that enables a company to manage its incoming and outgoing call flows. It’s mainly used by customer support/technical support teams, sales agents, and Customer Success teams, etc.
Which type of businesses need call center software?
Call center software can be used by any type and any size of company. This software is a necessary tool for any company with one or more teams tasked principally with making or receiving calls, such as the sales team, technical support or customer services. Call center software boosts a company’s productivity when it comes to call handling.
What’s the difference between call center software and a simple telephony solution?
Call center software is more developed, with more advanced features, enabling access to real-time call monitoring tools. It hugely helps improve telephone productivity, as well as enhancing collaboration between those using the solution.
How does setting up call center software with Ringover work?
With Ringover, it couldn’t be simpler! It’ll only take you a few clicks to set up your call center software. All you need is a computer (or smartphone) and an internet connection. Instantly create phone lines for your employees and configure your switchboard and then start making and receiving calls straight away! No installation or extra kit needed.
Can I track my teams’ performances with Ringover?
Of course! Ringover is an all-rounder call center solution, giving you access to the best performance indicators needed via a super simple and practical dashboard. The call center software allows you to access real-time call monitoring tools, and it also helps boost phone productivity and solution user collaboration.
How long does it take to set up call center software with Ringover?
With Ringover, it couldn’t be easier to set up your call center software, and it only takes a few minutes. You can set up agents and numbers, distribute calls, and even manage your call queues, all via an ultra-simple dashboard.
How much does call center software with Ringover cost?
Here at Ringvover, we offer call center software from as little as $44/user per month. It includes all the advanced features you’d expect from a leading call center software solution, such as an advanced call distribution system, real-time telephone activity monitoring, call automation systems, and CRM or Helpdesk integrations to boost productivity.
How long does it take to set up call center software with Ringover?
By choosing Ringover’s call center software, you’re equipping your company with an all-rounder solution, enabling your teams to make and receive unlimited calls to over 110 destinations. For more information, check out our pricing grid.
What software is used in call centers?
Some of the leading software used in call centers are:
- Ringover;
- Hubspot;
- Zendesk Talk.
What is CRM in a call center?
A CRM or Customer Relationship Management is a technology solution that provides call center agents access to all the information about a particular customer including their complaint and resolution history.
By integrating your existing CRM into the Ringover contact center software solution, you can:
- Offer personalized customer experience.
- Deliver faster resolutions.
- Provide agents with the complete customer journey.
- Ensure smooth omnichannel interactions.
Which technology is used by a call center?
A wide range of technologies is used in a call center for inbound and outbound phone calls. Here are some of the industry favorites:
- Private Branch Exchange (PBX) is an internal business phone system where multiple phones are connected to the same network.
- Voice over Internet Protocol (VoIP) helps you make calls using an internet connection instead of a traditional phone line.
- Session Initiation Protocol (SIP) trunking is a VoIP service that can be integrated into your existing PBX.
- Customer Relationship Management (CRM) is a tool that helps you offer personalized customer experience by offering access to historic customer interaction data.
- Automatic Call Distributor (ACD) is a solution that helps route calls to relevant agents.
- Interactive Voice Response (IVR) offers callers the power to choose the department they want to interact with using a speech-based menu.
- Computer Telephony Integration (CTI) facilitates interaction between a telephone and a computer through a virtual interface. For example, CTI comes to play when call parking or transferring is required.
Which is the best call center software for small businesses?
The best call center software for small businesses will be feature-rich and affordable. For instance, when you choose Ringover as your online call center software partner, you get all the below features and more:
- An easy-to-set-up call center solution.
- Local landline or mobile numbers in 65 countries.
- Live coaching.
- Access to performance data.
- CRM/ Helpdesk integration.
- Call transfer and routing.
- Unlimited calls.
- Power dialer.
What is the best call center CRM?
The best call center CRM will have all features that can streamline your operations, and it can be easily integrated into your existing VoIP call center software. It should support advanced call routing, virtual dialers, ticketing systems and IVR integrations.
Some of the CRM solutions widely used are:
- Salesforce;
- Zoho;
- Zendesk;
- HubSpot;
- Pipedrive;
- Sellsy;
- Freshdesk.