Click-to-Call Dial any phone number in an instant with click to call

Typically, it works by initiating inbound or outbound calls between two people at the click of a button, most commonly between business organizations and their customers.

In outbound and inbound calls by businesses

You are required to download and install the VoIP phone system and integrate it with your CRM. Once integrated, you can click a phone number from your CRM, and the phone system calls you and the dialed number simultaneously. You can answer your phone and start communicating once the recipient is connected.

In inbound calls by website visitors

When a click-to-call button is placed on web pages, websites, chatbots, etc., it is hard coded with a telephone number. Customers click the button, and the link redirects it to their phone dialer opening it to make the call.

Click to call uses VoIP technology to automatically initiate a call between two people at the click of a button. When you click a phone number in your CRM, Ringover’s integrated phone system calls you and your recipient at the same time—all you have to do is answer when the other party is connected.

When you include click to call buttons on your website, links are hard-coded with your telephone number. That means that when a potential customer clicks on your call to action, they’ll be redirected to their phone app, where a call will already be on its way to you.

Click to call brings up your phone number and the option to call your business immediately. Why is this important? While your website provides important and useful information, some visitors just want to speak to a real person. That’s where click to call can help eliminate frustration and improve your customer experience.

Click to call on web pages can also lead to higher conversions for a number of reasons. First, you get the chance to upsell customers over the phone. Moreover, web visitors that call your business are ripe to buy—give them the answers they’re looking for, and you’re all set for a sale.

Click-to-call, alternatively called click-to-dial or click-to-talk, is a type of digital communication that allows people to initiate calls at the click of a button. These calls can happen through phone lines or VoIP phone systems.

It is also a common feature in business phone systems and organizations can use it for sales and customer support calls. That is, you can install click-to-call software and integrate it with your CRM, thus allowing representatives to dial prospective customers directly from the CRM.

In digital marketing, it is used as part of advertising to drive inbound sales from website traffic. You can place the button on your business website which users can click to call you. The button can be also placed on chatbots or videos or emails to initiate calls.

Want to minimize human error, increase productivity, and close more leads? Empower your support and sales staff with Ringover’s click-to-call software.

Let us find out how to set up click-to-call for inbound and outbound calls:

Click-to-call for outbound calls

Activating the click-to-call functionality for inbound or outbound calls using a VoIP phone system is easy. Using the web interface or app of the VoIP provider, you can activate the feature with a few clicks of your mouse.

Start by downloading the app of your VoIP service provider or visiting their web interface. After choosing your number and plans, follow the instructions mentioned on the screen to activate the feature.

Once the feature is activated, integrate your CRM into the system. After the CRM integration, phone numbers collected from various channels such as websites, chatbots, emails, social media, etc. will be displayed on the dashboard with a click-to-call button next to the numbers. Your team can make calls just by clicking the call button.

Click-to-call for inbound calls

Click-to-call buttons for inbound calls are placed on your websites or inside chatbots. If you have a WordPress or WIX website, you can activate the click-to-call feature by using a plugin or adding an HTML code. You can install the plugin and follow the instructions to activate the feature or get in touch with your developer.

A click-to-call button, as the name suggests, is a button that helps customers connect with your team by clicking on the button displayed on the website that asks a visitor to click to make a call. There are three ways the feature works:

• Click to request a callback – A customer clicks on the request call button displayed on your site/app and keys in their number. Your agents can get back to them.
• VoIP click-to-call – Customers can directly get connected to your support team when they click on the click-to-call button displayed on the site. The call is placed using VoIP technology. Users can make calls either from a desktop or a phone.
• Click-to-call on a smartphone – When customers use the click-to-call button, a normal call using their cellphone carrier will be placed. You can display a toll-free VoIP number, landline, or cell phone number.

Customer support agents or sales teams can also take advantage of click-to-call buttons. You need to integrate your CRM into the VoIP business communication system and activate the click-to-call feature.

Let us see how to create click-to-call links for inbound calls (customers to call you) and outbound calls (for your team).

Create a click-to-call link for your website visitors

HTML code: If you want to place a click-to-call link on your website, you can use a piece of HTML code and make the phone number clickable. You may need to contact your web developer to activate the feature if you don’t know how to code.

Plugins: If you have a website built with an easy-to-manage CMS such as WordPress or WIX, you can find a plugin to place a click-to-call button on the site. The plugin’s screens will help you with instructions.

Create a click-to-call link for your team

VoIP click-to-call: If you are using a VoIP communication system like Ringover, you can make the lives of your support agents easy by activating the click-to-call facility. You need to integrate your CRM into the communication system to get caller data. The sales team can also use the feature while contacting leads collected from various channels.

To access the click-to-call feature on your desktop, you need to have a VoIP business communication system like Ringover in place. You can either install the app on the desktops of your team members or use the web interface.

Once you access the dashboard, you can see all the customer numbers collected by your CRM from various channels such as chatbots, emails, social media, etc. displayed on the screen.

If you have activated the click-to-call feature, a clickable call button will be displayed next to these numbers. Your team can just click on the numbers and the call will be placed using your VoIP interface. Your VoIP number will be displayed on the recipients’ phones while receiving the call.

Click-to-call itself is free for website visitors, but the business hosting it may pay for the underlying phone system or VoIP plan. With Ringover, click-to-call is included in your plan at no extra cost.