Postcall Phone System Integration (VoIP / Dialer)

The Postcall Ringover integration connects your business phone system with your survey and customer satisfaction questionnaire tool. After each call, you can automatically send satisfaction surveys to your customers, allowing them to assess the quality of the interaction. This solution is ideal for gathering customer feedback immediately after a phone interaction, which enhances your team's responsiveness and improves customer relationship management.

Pairing Postcall and Ringover allows you to effectively measure customer satisfaction by automating the sending of satisfaction questionnaires at the end of each call. This combination optimizes the feedback collection process while providing you with key insights into how your services are perceived. With real-time feedback, you can quickly adjust improvement strategies, build customer loyalty, and ensure a high-quality customer experience.

With this integration, creating and sending surveys is simplified. After a call via Ringover, Postcall automatically sends a questionnaire to your client, either by email or text message. You can customize these surveys based on the criteria you wish to evaluate (overall satisfaction, service quality, etc.). The responses are then centralized in Postcall, where you can analyze the results and identify areas for improvement for your teams.

The integration allows for several datapoints to be shared between Postcall and Ringover:

• Ringover call notes and tags
• The client’s phone number and contact details
• Call history, including duration, date, and time
• Survey results sent after each call. These data points are automatically linked to the client records in Postcall, providing a comprehensive overview of interactions and feedback.

The integration of Ringover with Postcall is quick and simple. From your Ringover account, you can enable the Postcall integration through the settings menu. Note that you must have administrator access. Then, follow a few steps to link the two platforms. Once the integration is configured, you can set survey delivery parameters and start automating them. See our Help Center for more information. If needed, our support team is available to guide you.

Yes, the integration allows for automated survey sending. As soon as a call is completed, Postcall can automatically send a questionnaire to the client you interacted with over the phone. You can set the sending conditions (for example, only for specific types of calls or for particular client segments using call tags) to ensure the surveys are relevant and tailored to each situation. This automation enables feedback collection without manual intervention, ensuring a targeted and consistent follow-up on client satisfaction.