Introduction
- Automatically send SMS and email surveys after each call to gather real-time feedback
- Seamlessly integrate survey distribution into your call process, eliminating the need for manual follow-up.
- Customize survey questions to gather specific feedback relevant to your business and callers.
Enhanced & effortless customer feedback
Seamlessly integrate email and SMS survey distribution into your call process using the Ringover and Postcall integration. Automating survey distribution helps to get rid of manual customer feedback follow-up giving your agents more time to delight their customers.
Gather SMS & email survey insights in one place
Get a detailed overview via PostCall's dashboard of all your recent call history, survey response count, and ratings such as NPS score, multiple choice, and text-based feedback.
Customize every aspect of your post-call surveys.
Tailor surveys based on call tags, team member interactions, or scheduled timings. Choose between email or SMS delivery. Capture targeted feedback for actionable insights and continuous improvement.