Freshservice Phone System Integration (VoIP / Dialer)

Freshservice Integration

Introduction

Elevate your ITSM with integrated business telephony for your IT Help Desk.
Save valuable time for your technical teams with manual task automation.

One-Click Calling

Effortlessly connect with your contacts directly within Freshservice using our integrated Ringover dialer. Eliminate manual dialing – your teams can make calls with a single click, thanks to our convenient click-to-call functionality.

Optimize IT support

For each call or SMS, a support ticket is automatically created, and all related details, including tags, notes, and text messages, are automatically logged in Freshservice. Experience heightened efficiency as your teams optimize the management of customer requests!

Keep Contact Information in Sync

Benefit from our seamless contact sync, ensuring that your Freshservice data and contact information remain consistently up to date. Your team no longer needs to spend time manually entering call notes for each prospect, streamlining the process for enhanced efficiency.

Transform conversations into actionable insights

Use Empower, Ringover’s conversational AI, to analyze, summarize, and gain insights from client and candidate conversations.

Elevate your team with data for personalized engagement at scale, seamlessly syncing insights into Freshservice.

Do you use Freshservice and want to integrate your phone system?

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Freshservice Integration FAQ

Does Freshservice offer CTI integration?
Does Freshservice integrate with VoIP software?
Can I make phone calls from Freshservice?
Which telephone systems integrate with Freshservice?

Does Freshservice offer CTI integration?

Freshservice is a solution offered by Freshworks which is compatible with various corporate telephony solutions. The software can be connected through CTI integrations.

These enable IT support teams to automate time-consuming, low-value-added tasks. Ringover - Freshdesk CTI integration stands out for its fluidity and stability as much as for its functionality. With telephone integration, you can:

automate ticket creation
synchronise all ticket information
automatically synchronize contacts between Ringover and Freshservice
make calls in one click

Does Freshservice integrate with VoIP software?

The Freshservice solution can be combined with various VoIP software packages such as Ringover.

To find what cloud telephony software is compatible with Freshservice, you can consult their integrations catalogue.

A Freshservice-VoIP integration allows you to synchronize information without having to enter it manually from one software to another. This saves a considerable amount of time, which can be allocated to more important tasks, such as resolving strategic tickets.

Can I make phone calls from Freshservice?

Yes, it is possible to make calls from Freshservice using CTI integration. This will enable you to connect your communications platform to your IT support solution.

Which telephone systems integrate with Freshservice?

In the catalogue published on the Freshworks website, you’ll see that not all telephony apps offer native integrations. However, the best solutions on the market, including Ringover, are compatible.