Conversation intelligence Monday.com

The Empower Monday.com integration allows you to harness AI-driven conversation intelligence software for call transcription, summarization, and sentiment analysis. This supports time management optimization, minimizes manual tasks, and improves the quality of team interactions.

With Empower x Monday.com AI integration, post-call processes are fully automated. Empower handles call transcriptions, summaries, and advanced analysis, including searchable tagging and key call moments. All this information is available within the Monday.com CRM, allowing your team to save time and focus on meaningful activities like developing relationships with clients and candidates.

Integrating Empower and Monday.com gives you access to the complete history of your conversations, including:

• Call summaries, next steps, and detailed analysis of each phone interaction
• Insights to refine your sales pitch
• Identification of improvement areas for teams engaging regularly with clients
• Sentiment analysis to assess the mood of speakers

Empower retrieves audio data from your telephony software and processes it for:

• Transcription
• Summarization
• Identify next steps
• Categorize key moments
• Sentiment analysis

These insights are then automatically recorded with Monday.com, ready for reference without requiring any manual data input.

No, Monday.com’s CRM does not include conversation analysis tool by default. To access this feature, you need to integrate it with a third-party solution like Empower.

Integrating Empower with Monday.com is free. However, you must have an administrator account on both Monday.com and Empower to connect the two platforms.