Winning in Executive Search: How Ringover Gave Venari Partners its Competitive Edge

• Specialty: Executive Search
  
• Size: 30+ employees
  
• ATS/ CRM: Invenias
  
• Use cases: Data management. Activity & performance tracking
• Features used: Invenias integration, call recording & monitoring, reporting & analytics
• HQ: London, UK
  
• Website: www.venaripartners.com

OVERVIEW

As Venari Partners, a growing executive search firm, scaled from a small team to 30+ employees, so did their need for better communication and data management. They sought out Ringover to help track key metrics and obtain better data analytics.

ACTION

After exploring various options, the firm chose Ringover for its modern features, robust analytics, and real-time data capabilities. The transition was described as "almost seamless," with minimal disruption to their existing workflows. The decision making process included a trial period that confirmed the system's effectiveness in improving call quality and data management.

CHALLENGE

Before adopting Ringover, the firm faced several challenges with their previous phone system:

These challenges hindered the firm's ability to effectively manage data and support recruiter performance.


✘ Limited Analytics: The existing provider offered minimal insights into call activity, making it difficult to track performance metrics for individual consultants and teams.

✘ Manual Data Entry: Recruiters relied on manual note-taking and reporting, leading to inefficiencies and potential data loss, especially in a collaborative environment.

✘ Poor Customer Service: The firm experienced frustrating interactions with their previous provider, which included high costs for new integrations and a lack of support for existing customers.

SOLUTION

Key features and benefits that Ringover provided to the team at Venari Partners:


✓ Real-time analytics

Ringover provided detailed call insights, enabling managers to track performance and optimise workflows.

✓ Invenias integration
Automated tagging and notetaking in Invenias reduced admin tasks and improved efficiency.

✓ Call coaching
Managers could review calls for training, identify areas for improvement, and offer recruiters the right help.

✓ Live monitoring
Managers could listen in on live calls to give immediate support and guidance to recruiters.

✓ Cost-effective offer
Ringover offered comparable pricing to the previous provider but delivered significantly greater value and advanced features.

✓ Scalability
Ringover's capabilities allowed the firm to scale its operations as it continued to grow, including features like SMS integration

RESULTS

• Improved Recruiter Performance

With better access to data and coaching tools, recruiters experienced measurable improvements in their performance, focusing on high-impact activities.

• Better Team and Client Experience


The firm saw a significant reduction in complaints related to user experience, allowing recruiters to work more efficiently and independently run reports. Automated data capture reduced complaints, improved collaboration, and enhanced client & candidate interactions

• Enhanced Data Control

With Ringover, they gained access to valuable insights that help them break down revenue targets into actionable steps, ultimately driving productivity and performance.

CONCLUSION

Venari Partners' experience with Ringover exemplifies how a modern communication system can transform business operations. By focusing on integration, data control, and simplifying user experience, they have set themselves up for continued success in the competitive executive search landscape.