“ I feel like we found our home in that sense. Ringover was a really good balance of a small company service with a big company user experience. Zero regrets. “
The Challenge
Closed API
The old system's restrictive architecture hindered integration and customization, causing operational delays.
Outdated Reporting
Real-time performance monitoring was challenging, especially for remote leadership needing timely data on engagement and productivity.
Poor call quality
Frequent call quality problems eroded recruiter confidence and disrupted the sales process.
The Solution
Lead Health switched to Ringover for its better user interface, advanced features, and modern technology. After a few weeks of testing, they found the call quality and ease of use significantly improved.
Enhanced Reporting
- Real-time data for actionable insights
- Custom tagging system
Call Recording & Monitoring
- Coaching opportunities
- Live call listening and coaching
Seamless Bullhorn Integration
- Automatic syncing of call history and summaries into ATS
- User-friendly, customizable features
Cost-effective and scalable
- Cost-savings due to affordable pricing
- Easily scales with growing business needs
Conclusion
Improved recruiter performance
The live call count dashboard and coaching tools positively impacted Lead Health, boosting recruiter performance by 20%. Improved call quality analysis and efficient reporting allowed recruiters to focus on high-impact tasks.
Enhanced operational efficiency
Fewer recruiter complaints about tools and a 25% reduction in telephony issues meant smoother operations, allowing recruiters to stay focused. Managers could also generate their own reports, saving time on troubleshooting.
Successful remote team management
Ringover's features supported Lead Health's remote work by providing managers real-time data and in-the-moment coaching, maintaining team productivity regardless of location.
“ I feel like we found our home in that sense. Ringover was a really good balance of a small company service with a big company user experience. Zero regrets. “
Conclusion
Ringover provided Lead Health with a modern, reliable, and fully integrated VoIP solution that solved their previous issues with reporting, call quality, and operational inefficiency. By simplifying the user experience and providing actionable data, Ringover empowered Lead Health’s recruiters and management to perform at their best.
