About Student Pop
Student Pop offers a mobile app that matches student profiles with one-time assignments to help fund their student life. Each student can find assignments that align with their unique personality and expectations.
Their Challenges
Student Pop saw a great need for a phone system that integrated with their CRM Pipedrive and could do things like automatically call logs and pull client information.
Their professional phone system requirements included:
- An easily configurable phone system
- Manageable call routing to increase their answer rate
- Visibility into phone activity KPIs
- Integration with Pipedrive, their existing CRM
- No need for additional hardware or installations
Ringover’s Solution
“ Before switching to a cloud-based phone system, all of our employees had a dedicated business phone. Today we no longer need to invest in new devices—we just need to download the Ringover app to be able to use the solution. “
Advanced Features for Improved Call Handling
With thousands of incoming calls each month, Student Pop places significant emphasis on the quality of interactions with their clients. This required advanced business phone system features like an IVR, time-based routing, and smart routing for better call management.
Mickael Monsang, CTO, utilized these features to establish call routing, particularly beneficial for calls received outside of regular business hours or during holidays. Efficient call distribution based on work schedules and skills within operational teams was crucial for enhancing customer relationships.
“ Setting up an Interactive Voice Server on Ringover was very easy. It lets us route calls to the right person, which improves our answer rate. The idea was to allow our agents to easily log out when off the clock and be sure that another agent would be available to take calls. “
“ The fact that our entire phone system is synchronised with our current CRM not only saves us considerable time for agents, who no longer need to manually log information, but improves our results thanks to optimised processes. “
Enhanced Phone Activity Tracking with Advanced Call Statistics
Measuring key customer satisfaction factors, such as answer rate, service level, and queue times, is vital for delivering the best possible experience for the platform's users. Ringover's dashboard provides real-time visibility into phone activity and empowers individuals with autonomy.
“ We didn't have access to any numbers with our previous solution. Thanks to the Ringover dashboard, we can better monitor our phone activity in real-time. “
Key Results:
- Autonomy in the ability to configure and manage their phone system
- Improved sales team activity tracking through the Ringover dashboard
- Enhanced customer relations and saved time
- Access to all candidate updates and key conversations directly in Pipedrive
Does your company face similar challenges to Student Pop?
Contact our experts to help guide you step-by-step at +1 (844) 411-1221 or send an email to sales@ringover.com
