About The Big Search
The Big Search is a global organization comprised of leading consultants, researchers, engineers, and designers, as well as product, people, and operations specialists. Their mission is to redesign and improve the hiring process by optimizing the relationship between humans and technology.
Their challenges
The Big Search had previously adopted Skype for their consultants but quickly realized it lacked a CRM integration and training capabilities.
They also encountered call drop issues, which were unacceptable for a busy company. To support their growth ambitions, they sought a business phone system that met their requirements:
- A multi-site cloud phone solution to help them grow globally
- Integration with their custom-built recruitment CRM via open API
- Customizable call routing and logs
- Affordable solution with unlimited calls worldwide
- Staff training and onboarding tools
Ringover’s solution
Ringover understood The Big Search's needs and demonstrated how an all-in-one cloud communication solution could benefit them. The Big Search gained access to numerous features that enhanced their communications and, consequently, their business.
This included:
- Unlimited calls to 110 countries
- HD Video calls and meetings
- Group messaging
- Personalized greetings and customizable IVR
- Call listening and recording
- Detailed statistics and monitoring
- Integration with their proprietary tools
Direct Results of Ringover
Ringover aims to help recruitment companies build stronger relationships with clients and candidates, assisting them in achieving their goals. Ringover’s solution, with its improved video quality, SMS messaging, and reliable call quality, resolves daily communication challenges faced by organizations.
Key Results:
- Thousands saved on expensive phone bills with unlimited calls to Europe
- Accelerated candidate processing for clients
- Remote team access to key conversations via CRM integration
- Reliable calling and omnichannel messaging options that can scale with them
“ Ringover’s app and dashboard are very user-friendly. Our team is very happy with the quality of the calls and the training features. The calling service is excellent, and the sales and customer support team is always ready to help! “
Have you encountered challenges similar to The Big Search?
Contact our experts to help guide you step-by-step at +1 (844) 411-122 or email us at sales@ringover.com
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