Top 10 Pipedrive Integrations for 2025

The efficiency and the effectiveness in the management of relationships with the customers and the prospects are fundamental for the success of a company. Pipedrive, one of the most popular CRM tools, stands out for its capacity to personalize and optimize the process of sales.

However, to maximize its potential, it is crucial to deploy Pipedrive integrations with other tools that complement its functionalities.

In this article, we will explore the 10 best integrations for Pipedrive that facilitate sales management in addition to improving communication, data analysis, and the customer journey.

Table: The 10 Best Integrations for Pipedrive

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List: The 10 best integrations for Pipedrive

1. Ringover, the best integration for Pipedrive

Ringover is a communication solution that allows companies to manage calls, video calls, and customer service directly from Pipedrive. The voice integration within this platform allows agents to communicate easily with customers without needing to change tools, which streamlines the workflow.

Among its main functions are click to call, call recording, the possibility of configuring a personalized virtual switchboard and tools to analyze the performance of interactions. These functionalities contribute to companies optimizing their processes and improving the efficiency of both their customer service and their commercial team.

Advantages of Ringover ✅

• Agents can centralize all their communications and information of each of their customers or prospects from a single platform, which improves operational efficiency.
• Facilitates faster and more personalized attention, allowing to respond more effectively to customer needs.
• Allows training agents and resolving disputes by providing detailed records of customer interactions.
• Provides detailed reports and metrics that help improve service quality and team performance.

2. Empower by Ringover

Empower is an artificial intelligence-driven conversation intelligence solution that optimizes both communication and customer management. By integrating with Pipedrive, it offers advanced functions such as sentiment analysis, automatic call transcription, and . These functionalities seek to improve customer interactions, allowing support teams to handle conversations more agilely and provide highly personalized service.

Empower's intuitive and simple design facilitates its use, which allows support teams to focus on providing an exceptional customer experience without technical complications.

Advantages of Empower ✅

• Provides detailed insights into customer satisfaction through real-time sentiment analysis.
• Automatic call transcription reduces the workload of agents, allowing them to focus on higher-value tasks.
• Real-time translation facilitates attention to customers of different languages, improving service accessibility.
• AI analytics allows agents to adjust their approach during conversations, offering more precise and appropriate responses to customer needs.

3. Talkdesk

Talkdesk is a contact center platform that allows companies to manage and optimize their customer interactions. Designed to improve customer experience and operational efficiency, Talkdesk offers advanced solutions for customer service, sales, and technical support across multiple channels, such as calls, chat, emails, and social networks.

Its main features include integrated business AI to automate tasks, real-time analytics, ticket management tools, and an intuitive interface that allows agents to handle large volumes of interactions efficiently. Talkdesk also integrates with various CRM tools and other business tools like Pipedrive, making it a popular option among companies of different sizes, from small businesses to large corporations.

Advantages of Talkdesk ✅

• Scalability and flexibility
• Integration with multiple tools: Salesforce, HubSpot, Zendesk, etc. This facilitates data centralization and improves operational efficiency.
• With artificial intelligence and real-time analysis, Talkdesk allows automating repetitive tasks, such as call routing.

Disadvantages of Talkdesk ❌

• Its advanced functions can be difficult to master for inexperienced users.
• Depending on the size of the company and the required functionalities, it can be expensive.
• The quality of calls and system stability strongly depend on a robust internet connection.

4. Slack

Slack is a communication tool for teams that facilitates instant messaging and collaboration. It acts as a unified hub where employees can interact through exchanging messages and sharing files in real-time.

With Slack, it is possible to organize conversations in specific channels, designed to discuss specific projects or topics. Additionally, it offers functions such as private messages, mentions, and notifications, which streamlines communication and reduces dependence on email. Thanks to its integration with Pipedrive, it allows support teams to work and communicate more effectively.

Advantages of Slack ✅

• Facilitates instant communication among teams, improving work agility.
• Connects with a wide variety of applications, enhancing collaboration and efficiency in daily tasks.
• Offers the possibility to create dedicated spaces for different projects or topics, which better organizes internal communication.

Disadvantages of Slack ❌

• The large number of alerts can be overwhelming, making it difficult to concentrate and manage priorities.
• A stable connection is needed for optimal performance.

5. Intercom

Intercom is a messaging solution that allows companies to interact with their customers through live chat, emails, and automated messages. By integrating with Pipedrive, it facilitates both proactive and reactive communication. Intercom also offers automation features that help organizations optimize their workflows, including generating automatic responses and efficiently managing support tickets.

Advantages of Intercom ✅

• Facilitates sending personalized messages to customers, improving the relevance of communications.
• Provides an instant form of communication with customers thanks to its live chat.
• Allows customizing messages according to each user's behavior and interactions.

Disadvantages of Intercom ❌

• Can be expensive, especially for small businesses with limited budgets.
• Users must manage various tools to take full advantage of Intercom's functionalities, which can complicate management and integration.

6. PandaDoc

PandaDoc is a document management tool that allows businesses to create, send, track, and electronically sign a variety of documents, including proposals, contracts, and invoices. Its purpose is to simplify and automate the document process, making it easier for organizations to produce professional documents quickly and efficiently.

With an intuitive interface and customizable templates, PandaDoc helps users improve their workflows and reduce the time spent on document management. Additionally, its integration with Pipedrive optimizes the documentation process in the realm of customer service, improving efficiency in customer care.

Advantages of PandaDoc ✅

• Facilitates quick creation of documents with a professional appearance.
• Users can verify when documents are opened and signed.
• Reduces the time needed to manage documents.

Disadvantages of PandaDoc ❌

• Its price can be high, especially for large teams.
• Learning difficulty: Some functions may be complicated for new users.

7. Drip

Drip is a marketing automation platform designed especially for e-commerce businesses. It allows businesses to create and manage email marketing campaigns, segment their audience, and personalize communication based on customer behavior.

The integration of Drip with Pipedrive brings a series of significant benefits. Firstly, it allows synchronization of customer and prospect data between both platforms, which helps sales teams have a complete view of their interactions and marketing campaigns. Additionally, the integration facilitates customer segmentation, allowing marketing campaigns to be personalized according to purchasing behavior and other relevant data.

Advantages of Drip ✅

• Facilitates the creation of automated workflows that improve campaign segmentation and personalization.
• Easily connects with platforms like Shopify, optimizing marketing campaign management for e-commerce.
• Offers comprehensive tools to measure campaign performance and understand customer behavior.

Disadvantages of Drip ❌

• Can be expensive, which may be an obstacle for small businesses with limited budgets.
• Some advanced features may be complex for new users.
• Limitations in customization.

8. Shopify

Shopify is an e-commerce platform that allows businesses to design, manage, and operate their own online stores easily. Founded in 2006, it has positioned itself as one of the most used solutions by entrepreneurs and companies of different sizes looking to sell products or services through the internet. In addition to offering tools for store creation, Shopify includes solutions for payment processing, inventory management, and data analysis.

Its integration with Pipedrive optimizes the tracking of inquiries, customer interactions, and sales-related support, which helps improve the customer experience and increase conversions.

Advantages of Shopify ✅

• Facilitates management of customer inquiries and sales from a single platform.
• Streamlines response time to customers through the implementation of automations.
• Offers valuable data on customer behavior, allowing for more informed decision-making.

Disadvantages of Shopify ❌

• Shopify's fees can be high for small businesses with limited budgets.
• It is necessary to be familiar with the Shopify ecosystem to take full advantage of its functionalities.

9. Zoom

Zoom is a videoconferencing platform that allows for efficient virtual meetings, whether for personal, business, or educational communications. In addition to offering high-quality video calls, it includes features such as screen sharing, real-time chat, and meeting recording.

By integrating with Pipedrive, it optimizes customer service, as it allows coordinating video calls directly from the Pipedrive platform. This not only improves customer interaction and follow-up but also facilitates meeting scheduling, note-taking, and automation of related tasks, centralizing communication and workflow in a single tool.

Advantages of Zoom ✅

• Improves customer experience by offering video conferences that allow for closer and more direct communication.
• Easy-to-use platform that does not require an extensive learning process.
• Possibility of recording sessions for later review.

Disadvantages of Zoom ❌

• The quality of video calls is subject to having a stable and fast connection.
• Some Zoom plans can be expensive, especially if advanced or additional features are required.

10. Yesware

Yesware is a productivity tool designed to improve the email sales process, functioning as an extension for Gmail and Outlook. It allows tracking emails, automating follow-up sequences, managing templates, and analyzing communication performance.

Its integration with Pipedrive offers the advantage of automatically synchronizing email interactions with the customer's history in the CRM, which facilitates a more efficient and personalized management of business relationships without duplicating tasks.

Advantages of Yesware ✅

• Allows knowing when and how many times a recipient opens an email.
• Automates email sending, improving sales team efficiency without having to send messages manually.
• Easily integrates with platforms like Salesforce and Pipedrive, helping to maintain updated tracking of communications.

Disadvantages of Yesware ❌

• Advanced functions require paid subscriptions, which can be expensive for small businesses or freelancers.
• Yesware's full functionality is more optimized for use on computers, limiting its use on mobile devices.
• Only available as an extension for Gmail and Microsoft Outlook.

Why integrate Pipedrive with other tools?

Integrating Pipedrive with other tools offers multiple benefits that can improve the efficiency and effectiveness of sales teams. Here are some key reasons to consider this integration:

1. Data centralization: Connecting Pipedrive with other applications centralizes all relevant data in one place, facilitating access to information and improving visibility of customer history and behavior.
2. Process automation: Integration allows automating repetitive tasks, saving time, reducing manual errors, and freeing teams to focus on more strategic activities.
3. Improved collaboration: Integrating Pipedrive with communication and collaboration tools enables teams to stay informed and communicate more effectively.
4. Enhanced analysis and reporting: Connection with analysis and reporting tools provides more detailed information on sales team performance, helping to identify areas for improvement.
5. Optimized customer experience: Integrating Pipedrive with customer service and support tools can offer a more personalized experience, allowing teams to quickly access customer information.

Which is the best integration for Pipedrive?

One of the best integrations for Pipedrive is Ringover, a communication solution that allows making calls and managing telephone interactions directly from the Pipedrive platform. Ringover offers several advantages, such as the ability to make and receive calls easily, record conversations to improve team training, and access real-time statistics that help optimize sales performance.

On the other hand, Empower by Ringover is an artificial intelligence-driven solution that provides advanced functionalities, such as sentiment analysis, call transcription, and simultaneous meeting translation. These features allow sales teams to have a deeper understanding of customer interactions and improve real-time communication.

Both Ringover and Empower offer the possibility of a free trial and a personalized demonstration with one of our sales representatives, allowing users to explore all functionalities and determine which best suits their needs.