Dialpad Pricing, Plans, & Feature Breakdown

Dialpad pricing plans are available for each of Dialpad's products, which include a business phone system, contact center and call center software.

This article provides an in-depth overview of Dialpad pricing, including Dialpad Connect, Dialpad Meetings, Dialpad Support, and Dialpad Sell, to help you determine the best fit for your organization's needs.

Dialpad Pricing Plans Overview

The exact cost may vary depending on the desired features. Notably, Dialpad offers a small discount on annual contracts, as do most VoIP software providers.

Dialpad Connect

Dialpad Connect is an all-purpose business phone system which offers a variety of features useful for omnichannel communications. This offering is one of Dialpad's best values.

Dialpad Meetings

Dialpad Support

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Dialpad Sell

Because Dialpad has four separate products, its pricing and packages could be confusing. One thing that's important to remember is that each plan builds on each other, so features in the least expensive brand are included in the more expensive tiers.

We'll now take a closer look at each product to understand what's included within each of the products Dialpad offers.

Dialpad Connect: Features Breakdown

This product is a unified communications (UCaaS) platform that brings together voice, video conferencing, and messaging into a single interface.

Dialpad offers three primary pricing tiers: Standard, Pro, and Enterprise. Each plan is designed to cater to different business sizes and requirements, with a variety of features to support your communication needs.

Standard Plan

Despite being the most affordable of Dialpad's VoIP phone plans at $27 per user/month, the Standard Plan is relatively robust compared to the other Dialpad Connect plans. The main drawbacks to this option are the lack of integrations and support options. This plan features:

• Unlimited calling in your country, the US, and Canada
• Unlimited AI Meetings for up to 150 participants
• Text messages, MMS, and team messaging
• AI call transcriptions
• One integration available, with Google Workspace

Pro Plan

The Pro Plan is $35 per user/month and includes everything in the Standard Plan. In addition, you'll have access to:

• Maximum 25 ring groups
• Integrations with Salesforce, Hubspot, Zendesk, etc.
• Multiple phone numbers per account

Enterprise Plan

The priciest of all the omnichannel software offered by Dialpad, this plan is price on request online and can only be accessed with a minimum of 100 users. If you purchase this plan, you'll receive everything you normally get in the Standard and Pro plans, in addition to:

• 99.9% uptime SLA
• Priority routing
• Dial-by-extension
• Unlimited ring groups

Dialpad Meetings: Features Breakdown

This is a videoconference software with two tiers, one free and one paid. It's unclear if this capability is available only as an add-on or if you receive video calling as part of the Dialpad Connect package. The two plans are both limited in duration and number of participants, so they are only suitable for businesses with very minimal need for a videoconference solution.

Dialpad Meetings Free Plan

• Limited to 10 participants
• Meeting duration limited to 45 minutes
• Audio recording possible

Dialpad Meetings Business Plan

This video call subscription is priced at $20 per user/month and includes the following:

• Limited to 150 participants
• Meeting duration limited to 5 hours
• AI transcription

Dialpad Support

A contact center solution designed to streamline customer support operations, offering features like real-time analytics, call monitoring, and agent coaching tools. Notably, its website doesn't specify that VoIP phone is included in the service, so that may be an extra cost.

Dialpad Support Essentials Plan

This plan covers the necessities for providing a customer experience and building customer loyalty. The price is $95 per user/month. More specifically, here are the features included:

• IVR menus
• Automatic call distribution
• Call recording
• Call monitoring
• Call moments
• Video calls
• Transcription

Dialpad Support Advanced Plan

Priced at $135 per user/month, this plan includes everything that's in the Essentials Plan, but provides more features like:

• Live assist
• Custom moments
• Digital agent (though this may incur further costs)

Dialpad Support Premium Plan

The Premium plan is priced at $170 per user/month and offers everything included in the Essentials and Premium plans, in addition to:

• AI scorecards
• AI customer satisfaction analysis

Dialpad Sell

For businesses operating a call center, engaging in call campaigns, cold calling, and needing omnichannel software to connect with prospects, Dialpad offers Dialpad Sell. This product has three separate tiers, but it's unclear if this software actually includes unlimited calling. There may be VoIP software included with this plan, but it's not listed on its site so it's unclear. Another noteworthy aspect of this product is that its features are very similar to Dialpad Support. The main difference is that Dialpad Sell has voicemail drop, local dial, and power dialer.

Dialpad Sell Essentials Plan

This plan rings in at $49 per user/month and has a light selection of features. In fact, the Dialpad Sell Essentials Plan differs very little from the Dialpad Support plans. The first tier of Dialpad Sell includes features like:

• Mobile app
• Call controls
• Call recording
• Call monitoring
• Call whisper
• Call moments
• Call transcription
• Video calls
• Integrations
• IVR

Dialpad Sell Advanced Plan

The second tier of Dialpad Sell costs $110 per user/month, includes all the features offered in the Essentials Plan, plus:

• Local dial
• Voicemail drop
• Power dialer
• Real-time assist
• Live assist
• Call moments

Dialpad Sell Premium Plan

The most comprehensive Dialpad Sell plan costs $170 per user/month and incorporates features like:

• AI customer satisfaction scores
• AI playbooks
• Screen recording
• And ACD

Add-Ons

Dialpad offers predefined plans for each of its products but there are certain tools that are only available as add-ons. The pricing structure is further complicated by Dialpad's multiple product offering. We'll take the products one by one to better understand the add-ons possible for each one.

Dialpad Connect Add-Ons

• Internet fax
• Meeting PSTN
• Large meeting (up to 1500 participants)
• Meeting transcription
• Screen/video recordings
• Dialpad meetings for Rooms

Dialpad Meeting Add-Ons

• Meetings up to 1500 participants
• Meeting room hardware integrations

Dialpad Support Add-Ons

The support add-ons vary widely depending on what tier you're subscribed to. In essence, the Premium plans includes all features, and then any missing feature can be added to a plan as an add-on.

Dialpad Sell Add-Ons

Similarly to Dialpad Support, the Dialpad Support Premium Plan has the greatest amount of features included. In the less expensive plans, it appears you can add any feature included in the Premium Plan for an additional fee.

What Are Dialpad's Plans Missing?

When looking at the drawbacks of Dialpad's plans, a lack of clarity is immediately clear. The product selection spans four options, a business phone system, a video conference tool, a contact center software, and a call center software. This offering has the potential advantage of specialized options for businesses needing omnichannel communications, or who have a customer service or sales department.

However, the large selection of plans quickly becomes confusing, as it requires a great deal of cross-checking to understand which one would fulfill your business's needs. Plus, Dialpad offers all features as add-ons, so if you don't watch out, your bill could become more expensive than you would think.

The confusing product selection also makes it difficult to understand what options are missing. However, a few features are lacking. First, Dialpad Connect doesn't have true unlimited calling, despite what they may claim. For example, the business phone system Ringover offers unlimited calling to over 110 destinations. Dialpad's calling is only unlimited domestically, and calling international destinations is subject to separate rates. In the same vein, it's only possible to send international texts from the US and Canada.

Moreover, it pays to pay attention to the features included in Dialpad Support and Dialpad Sell. For example, it appears Dialpad Support only includes inbound calls, and in the features list for Dialpad Sell, voice calls aren't mentioned at all.

One of Dialpad's points of pride is its AI capabilities, which are built into most of its product offerings (except for Dialpad Meeting). However, this technology is completely aligned with other VoIP phone providers, like Ringover. For example, Ringover goes beyond just offering call transcriptions to include AI-generated call summaries.

Additionally, Ringover's conversational AI solution Empower identifies key call moments and allows you to search transcriptions and summaries with keywords. As such, Empower transforms your overwhelming amounts of audio data into a searchable resource. Plus, Empower generates advanced AI analytics and personalized recommendations for team members using sentiment analysis–-coaching your team and optimizing performance has never been easier.

Dialpad's Pricing Compared to Competitors

There are many providers offering products similar to Dialpad's, and taking a closer look at its pricing structure is very useful when choosing the best option for you. One notable option is Ringover, another business phone system with comprehensive feature options for call management and contact and call centers. Ringover is Dialpad's top competitor and has very competitive pricing. We've listed the monthly prices, but you'll also notice you can get an even better value with an annual plan.

Ringover's SMART Plan

Though the SMART plan is Ringover's least expensive option, it still provides a robust set of telephony features. At just $29 per user per month or $21 per user/month when billed annually, this is a great option for scaling businesses which need a powerful unified communications platform. The key features include:

• Unlimited calling to 110+ destinations
• Mobile, web, and desktop applications accessible from any Internet-connected device
• Call logs
• Call recording
• Call & voicemail transcription
• AI call summary
• Click-to-call
• API access
• Video calls

Ringover's BUSINESS Plan

Ringover's BUSINESS plan is one of Ringover's best values because it includes everything in the SMART plan and costs just $54 per user/month, or $44 per user/month when billed annually. For businesses who need to integrate Ringover with an existing tool stack, this is the best option because it offers:

• 2 integrations
• Local numbers from 65 countries
• Smart call routing
• Advanced IVR menus
• Comprehensive analytics
• Call intervention
• Double listening

Ringover's ADVANCED Plan

For businesses in need of a wide range of features, the ADVANCED plan is the best option for you because it has everything in the SMART and BUSINESS plans in addition to tools ideal for sales operations like power dialers and the option for three integrations. This is the most complex and comprehensive plan in Ringover's product range, so it's priced on request only. Once you get in touch with Ringover's informative and hospitable sales team, you'll understand the value offered by the ADVANCED plan. The features include:

• Call campaigns
• Power dialer
• Call scripts
• Voicemail drop
• Local presence dialing
• 3 integrations
• Single sign-on

Features Included in Every Ringover Plan

Ringover's product line was thoughtfully curated to provide a balanced offer at every price point. Most importantly, there are certain tools included in every plan. So no matter which plan you choose, you will have the support of the following features.

• Screen pop, which provides basic information about a contact while you're speaking them, ensuring you seamlessly transition between calls and provide personalized service
• Key call management tools like call forwarding, call hold, and call transfer–all basics, all incredibly useful
• AI-powered call summaries and transcriptions ensure that each call is analyzed for valuable insights, resulting in optimized strategy and client relationships
• Attentive and informed customer support that complements an extensive digital library of support documentation

Notable Exclusions in Ringover's Product Offering

Ringover's product range has been carefully curated to offer technologically advanced and effective features for a competitive price. Each plan offers a robust range of features for the price so businesses have the tools necessary to succeed. With that being said, the ADVANCED plan does include the widest range of features, so businesses that need a sophisticated approach may need to commit to this plan. To go into further detail, the SMART plan doesn't include post-call surveys or native integrations. In fact, if your business has an established tech stack and you'll need three native integrations, your best choice is the ADVANCED plan, since Ringover's BUSINESS plan only has two native integrations available. The BUSINESS and ADVANCED plans also differ in terms of the productivity features included. The ADVANCED plan has call campaigns and power dialer to support executing an automated sales strategy, tools the BUSINESS plan lacks.

The Most Exciting Features Offered by Dialpad and Ringover

To make an educated decision between Ringover and Dialpad, your best bet is to compare them side by side. A direct comparison won't let any nuances slip through the cracks, and will reveal which cloud phone system offers the best value.

Dialpad Features

Dialpad puts a great deal of importance on its AI features, such as

• Call moments
• Call transcriptions
• Call summaries
• Conversation intelligence
• Real-time assist
• Coaching
• CSAT scores

They also list unlimited calling as a feature, though it's only possible when calling from within your country, the US or Canada. Other business phone system features include one local number per user, text messaging, and video conferences with a limited duration and number of participants.

Ringover Features

Notably, Ringover has AI features to rival Dialpad's, though Dialpad presents these tools as unique on the market.

• Call transcriptions
• Video call transcriptions
• Sentiment analysis
• Personalized coaching recommendations for team members
• Advanced AI analytics
• Call moments
• A searchable call library
• Call scores

Ringover's AI features are constantly evolving and advancing, so there is more to come! In addition to matching Dialpad's AI capability, Ringover has a few notable advantages when it comes to its business phone system.

• Unlimited calling to 110+ destinations
• Easy set up with an intuitive interface
• Omnichannel communications which allows you to interact with clients and prospects with WhatsApp messages, social media messaging, and more, so you reach people in the manner they prefer
• An integration library with 60+ options, including popular software like Bullhorn

Dialpad Connect Standard Plan vs Ringover SMART Plan

Dialpad Connect Pro Plan vs Ringover BUSINESS Plan

Dialpad Connect Enterprise Plan vs Ringover ADVANCED Plan

Key Findings: Dialpad vs Ringover

• Cost: Dialpad's rates are similar to or slightly less expensive than Ringover's plans but offer more cloud telephony features. For a business engaged in customer service or sales activities, Ringover is the better option. That's because Ringover offers sales and support tools in its regularly priced plans, whereas Dialpad requires you to buy more expensive specialized plans to access the same features.
• AI capabilities: Dialpad presents its AI tools as a unique offering that's a step above other providers. However, Ringover offers all the same features as Dialpad, and is constantly pushing to improve its existing technology and offer new and exciting tools.
• Omnichannel messaging: If you're looking to reach your clients and prospects in a personalized way, Dialpad's omnichannel communication tools don't hold a candle to Ringover's. That's because Ringover offers social media messaging, WhatsApp, and more–all from one centralized, easy-to-use interface.

Which Is the Best Choice, Dialpad or Ringover?

Now that we've thoroughly analyzed the features offered by both Ringover and Dialpad, let's summarize its main benefits. This way you can easily understand which is the best choice.

Dialpad

• Domestic unlimited calling
• AI features
• Limited integrations included in the more expensive plans
• Specialized plans for sales and customer service departments

Ringover

• AI capabilities
• Omnichannel contact center software, including WhatsApp
• Large integration library
• Easy setup
• AI analytics
• Coaching tools, including AI-generated recommendations, call monitoring, call whisper, etc.

In Conclusion: Ringover Is the Better Choice

While Dialpad offers a solid VoIP solution with AI-powered features and CRM integrations, Ringover takes business communications to the next level with its omnichannel capabilities, a broader range of integrations, and an intuitive user experience. Both platforms provide AI-driven tools like call summaries and transcriptions, but Ringover goes beyond with advanced conversational AI software and sentiment analysis to optimize performance and customer interactions.

Ringover also outshines Dialpad when it comes to flexibility. With a larger integration library that extends beyond CRM tools, businesses can seamlessly connect Ringover with an existing tech stack. Additionally, its omnichannel approach—including unlimited calls, text messagess, WhatsApp, and social media messaging—ensures businesses can reach customers on their preferred channels, something Dialpad lacks.

For companies seeking a comprehensive business phone system with powerful AI, seamless integrations, and true omnichannel communication software, Ringover is the superior choice. Experience the difference firsthand—start your free trial today!