Aircall Pricing, Plans, & Feature Breakdown

Aircall offers a range of pricing plans suited to businesses of all sizes, promising to improve both team productivity and customer experience. But does this solution truly fit your business needs? To help you choose the best VoIP phone for you, we've created this detailed guide that reviews its pricing, features, and the added value of each plan.

Here you'll discover what each plan includes, the benefits it brings, how well Aircall can meet your expectations, or if an Aircall alternative might be a better choice.

Aircall Plans and Pricing

Aircall offers three plans to serve the needs of businesses of different sizes: Essential, Professional, and Custom. Their goal is to provide more efficient call management, with tools designed to streamline professional communications.

Aircall's pricing may vary depending on the features and integrations selected. A discount is generally applied for companies that choose to be billed annually.

Essentials: A basic telephony solution

The Essentials plan is aimed at teams looking for a simple-to-set-up phone solution tailored to daily needs. Priced at $30 per user/month, it includes essential features like interactive voice response (IVR), call recording, and click-to-call.

It also includes voicemail and apps available on Windows, macOS, Android, and iOS, ensuring continuity of communication across all devices.

Primarily designed for startups and small businesses, it provides a reliable foundation for improving internal and external communication without the burden of advanced features. However, it's important to note that a minimum of three users is required for this plan.

Professional: Aircall's mid-level solution

Designed for growing companies with more advanced needs, the Professional plan builds on the Essentials offer with advanced tools to optimize call management and client follow-up. Offered at $50 per user per month, it includes:

• CRM integrations with Hubspot, Zendesk, and more for smooth tracking of client interactions.
• Detailed reports and analytics, offering real-time indicators on call performance.
• Call supervision, ideal for supporting sales and customer service teams.

The native integration with CRM tools enables data centralization and better team coordination.

Additionally, the advanced analytics features offer strategic insights to refine communication processes.

As for call supervision, it is a major asset for team coaching and quality control of phone interactions.

Custom: A plan designed for large enterprises

For companies with specific requirements, Aircall offers a Custom plan, entirely customizable. This plan includes all features from the Professional plan and allows additional options to be added upon request. Pricing varies based on needs and requires a quote from the sales team.

This plan is aimed at organizations seeking a communication solution fully adapted to their internal processes. By working collaboratively with Aircall, they can configure a phone platform aligned with their strategic objectives.

Extensions and additional options

Although the Essentials and Professional plans include many features, some companies may need additional modules to fine-tune their call management. Aircall thus offers several add-ons to expand the capabilities of its solutions.

For example, unlimited international calls aren't included in the standard plans. To meet this requirement, Aircall provides:

• An international calling module, allowing expanded coverage to other countries at preferential rates.
• The possibility to acquire local numbers, facilitating presence in international markets and establishing a close relationship with clients.

Similarly, while Aircall plans already include a certain level of statistical analysis, companies needing even more detailed reports can subscribe to the advanced analytics module, offering more precise indicators on call and team performance.

Regarding integration with CRMs and productivity tools, some advanced connections also require additional add-ons to automate workflows and optimize the management of client interactions.

Aircall remains focused on VoIP telephony and does not offer options for a full omnichannel communication strategy.

Companies wishing to manage their exchanges via WhatsApp, social media, or live chat will need to turn to more specialized solutions which include omnichannel software.

What's missing from Aircall plans

Despite an extensive range of features, some elements are not included in the base offerings:

• Advanced artificial intelligence (AI) tools: To access features such as AI-generated call summaries, sentiment analysis, or key action identification, it is necessary to opt for the Aircall AI add-on.
• Certain specific integrations: Although Aircall offers a wide range of connections with CRM and Helpdesk tools, some advanced integrations may be limited depending on the selected plan.
• Unlimited international calls, only available through additional modules or the Custom plan.

Before subscribing to a plan, it is therefore essential to assess the actual needs of the company and check compatibility with its software ecosystem.

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Aircall vs. Ringover Pricing Comparison

After analyzing Aircall's offerings in detail, it's relevant to examine how they compare to Ringover, one of the main alternatives on the business phone system market. The prices listed here reflect monthly billing, but discounts are available for annual commitments.

Ringover SMART Plan: A powerful and affordable solution

The SMART plan is Ringover's entry-level solution, offered at $29 per user per month for monthly billing, or $21 per user per month with an annual commitment. Despite its attractive price, it includes advanced communication tools suited for growing companies:

• Unlimited calls to 110 destinations
• Apps available on mobile, web, and desktop
• IVR (interactive voice response)
• Call recording
• Call transcription and voicemail
• AI-generated call summary
• Click-to-call dialing
• Access to Ringover API
• Video conferencing

This plan is ideal for teams looking for a reliable and intuitive solution, with broad international phone coverage and AI-powered features.

Ringover BUSINESS Plan: A balance of performance and scalability

The BUSINESS plan is designed for companies needing advanced integrations and tools to optimize call management. Its cost is $54 per user/month for monthly billing, or $44 per user/month with an annual commitment.

In addition to the SMART plan features, it includes:

• 2 native integrations with third-party tools
• Local numbers available in 65 countries
• Smart call routing to optimize demand distribution
• Advanced IVR menus for better control over incoming calls
• Advanced call analysis with detailed reports
• Call supervision tools: whisper, barge-in, and real-time coaching

Thanks to these features, the BUSINESS plan allows companies to boost productivity and ensure more efficient customer relationship management.

Ringover ADVANCED: A complete solution for growth-driven companies

The ADVANCED plan is Ringover's most comprehensive offering, integrating mass call management tools and advanced automation. Pricing is available upon request, depending on the specific needs of each company.

In addition to everything included in the SMART and BUSINESS plans, it offers:

• Call campaigns for large-scale sales or marketing operations
• Power Dialer (automatic dialing) to maximize contact rate
• Call script software to guide sales teams
• Pre-recorded voicemail messages to save time
• Local presence dialing, to optimize pick-up rates
• Up to 3 native integrations with CRM or Helpdesk tools
• Single Sign-On (SSO) to enhance security

This plan is particularly suited for large companies or high-volume sales teams looking to automate processes and maximize telephony performance.

What all Ringover plans include

Regardless of the plan selected, Ringover provides a very wide range of features:

• Screen pop or automatic contact info display during calls to personalize the experience
• Call management: professional phone system with IVR, transfer, hold, and redirection
• AI-powered transcriptions and call summaries, to save valuable time preparing or handling cases
• Online fax, for occasional use without additional hardware

Ringover thus guarantees smooth, intuitive, and optimized communication, regardless of the subscribed plan.

Choosing the right Ringover plan

Although Ringover solutions are designed to meet business needs, certain offers will be more suitable depending on the chosen plan:

• The SMART plan does not include post-call surveys or native integrations with third-party tools. You'll need to upgrade to the BUSINESS plan to access those. However, you will still have access to the Ringover API.
• The BUSINESS plan offers only 2 integrations, while the ADVANCED plan allows up to 3. You'll need to upgrade to ADVANCED to access outbound-specific features.
• Call scripts and call campaigns are only available in the ADVANCED plan.

Feature Comparison: Aircall vs Ringover

After analyzing the offers from Ringover and Aircall, it is essential to compare the features included. This provides a clearer view of the advantages of each communication solution and helps better understand their differences.

Aircall Summary

• International calls limited, depending on the selected plan, which can result in additional fees for broader coverage.
• Optimized call quality, ensuring smooth conversations, essential for customer relations and negotiations.
• Integrations with CRMs and business tools, available from the first plan, facilitating customer management and process automation.

Ringover Summary

Ringover offers a full range of features, with several strong points:

• Call summary and transcription by AI, included in all plans at no extra cost.
• Unlimited incoming and outgoing calls in all plans, including international.
• Quick setup and intuitive interface, allowing teams to start within minutes.
• Omnichannel communication, including unlimited calls, SMS, social messaging, WhatsApp, and more, to reach customers on their preferred channel.
• Advanced integrations, going beyond simple CRMs to build a powerful tech ecosystem.

Comparison of Aircall Essentials and Ringover SMART plans

Price comparison: Aircall vs Ringover Advanced plans

Key takeaways: Ringover vs Aircall

International call coverage

Ringover includes unlimited calls to more than 110 countries starting from its SMART plan, making it an ideal choice for businesses with international clients.

Aircall, on the other hand, imposes restrictions depending on the plan and region, which can lead to extra costs depending on your needs.

Integrations and customization

Both platforms offer CRM and business tool integrations, but Ringover allows more integrations starting from its advanced plans. Aircall, meanwhile, offers a few integrations in its Essentials version.

Artificial intelligence and automation

Ringover provides advanced AI tools from the SMART plan, including call transcription and summaries. With Aircall, these features are not included in the plans—you must purchase a paid add-on ($9/license), which can be a drawback for companies seeking productivity gains without added cost.

Ease of use and setup

Both solutions offer an intuitive interface and allow quick setup, even for small businesses without technical expertise.

Value for money

Ringover stands out by offering more features from its standard plans, while Aircall reserves advanced options for its Custom plan. For companies looking for a VoIP solution with built-in AI and automation tools at no extra cost, Ringover is a much more advantageous alternative.

Aircall vs Ringover: Choose Performance

When it comes to equipping your business with a high-performance communication system, comparing the available solutions is a must. Aircall, with its comprehensive VoIP software and numerous integrations, has built a solid reputation.

However, its pricing model and certain restrictions on international calls can raise questions—especially for businesses seeking flexibility without hidden costs.

Conversely, Ringover stands out for broader coverage and a more transparent pricing policy. Unlimited calls to 110 destinations, coupled with AI features included from the base plan, make it a pragmatic, no-compromise alternative.

Before making a decision, it's wise to closely examine your expectations: What are your requirements for integrations? Do you need advanced call management? Is pricing flexibility a key criterion?

For those looking for a scalable, intuitive, and accessible solution, Ringover combines innovation and simplicity—without imposing restrictive choices. 👉 Start your free trial now!