Summary
Today, having an efficient and reliable business communication solution is essential for any type of company. While Dialpad has stood out as a leading platform in the field of business communications, there are equally powerful and versatile Dialpad alternatives.
In this article, we present the 10 best Dialpad competitors. These solutions offer a wide range of features and functionalities, catering to the specific needs of different businesses. From business phone systems to unified communication (UCaaS) systems and video call options, each of these alternatives provides an optimal and effective communication experience.
Whether you're looking for a more cost-effective solution, greater flexibility, or a more intuitive interface, this article will give you a comprehensive overview of the 10 best alternatives to Dialpad, so you can choose the one that best suits your company's needs.
Top 10 Dialpad Alternatives
| Software | Advantages | Disadvantages | Pricing |
|---|---|---|---|
| 1. Ringover | VoIP system with many integrations possible | May not be suitable for entrepreneurs | Plans start from $21 per usermonth |
| 2. Nextiva | Advanced features with a focus on customer experience | Plans are relatively expensive | Plan prices change depending on how many users are on the plan |
| 3. Mitel | Large selection of telephony features | Lack of support in onboarding and using features | Price on request only |
| 4. 8x8 | Cloud communication platform including voice, video, chat, and more | Issues with call quality | For five users or less, there is a starter plan at $15 per usermonth; prices increase significantly for more users or comprehensive plans |
| 5. Vonage | Flexible and scalable cloud telephone system | Subpar user experience | Plans can start for as little as $20 per usermonth |
| 6. CloudTalk | Advanced call center features and tools | Lacking in technical support | Prices start at $30 per usermonth |
| 7. JustCall | Many integrations with other business applications available | Limited customization and configurations on offer | Subscription plans start at $20 per usermonth |
| 8. RingCentral | Virtual phone numbers available from 105 countries | The most affordable plan includes few features | Prices start at $30 per usermonth |
| 9. 3CX | A free plan with limited features is available | 3CX doesn't provide telephone service, just a SaaS with telephony features | Plans begin from $135 per year |
| 10. Five9 | Provides omnichannel communication tools for personalized service | The analytics dashboard is limited and thus doesn't provide strong insight | Plans begin at a whopping $150 per month |
What is Dialpad?
Dialpad is an artificial intelligence-based business communication tool designed to increase productivity and help team leaders improve customer service. Companies can choose to have their customer service agents download the application on their mobile phones, laptops, and computers or access it through a browser extension.
In addition to voice calls, the Dialpad platform can be used for video calls and conferences, mass text messaging, and team messaging.
Some available features that make Dialpad more than just a regular cloud phone include call forwarding, personalized voicemail messages, custom hold messages, real-time call transcription, and call recording.
Dialpad Pricing
Dialpad allows companies to choose from three plans: Standard, Pro, and Enterprise. The Standard plan is priced at $23 per user per month, while the Pro plan costs $25 per user per month. The Enterprise option is price on request only.
All plans include basic features such as unlimited calls in your country, Canada, and the U.S., call transcription and voicemail, video conferencing, web and chat support, and screen sharing.
The Pro plan offers some advanced features such as international SMS, CRM integration, and 24/7 live support, which are not available in the Standard plan. Features like local numbers, international or toll-free numbers, and conference room lines are not included in any plans but are available as add-ons.
Why Stop Using Dialpad?
You need a comprehensive solution
Dialpad offers a wide range of services, but not everything you need is included in the plans. For example, calls to countries other than your own, the U.S., and Canada are billed per minute. Other limitations include the number of people in meetings and call group limits. In the long run, expenses and inconveniences can accumulate and affect your business. To see just a few of Ringover's most useful functionalities, take a look at the image below.
You need a basic plan with quality support
The Standard plan of Dialpad is popular among small businesses for its low price, but limited support could leave them stranded. To access phone support, you'll be forced to upgrade to the Pro plan even if you don't need any of the other advanced features. If you lack an internal IT support team, this can be frustrating. In contrast, take a look at the following image to learn more about Ringover's easy-to-understand and comprehensive plans.
You have a large international customer base
Dialpad supports limited international calls and texts, but incoming, outgoing, and text messages to numbers outside your country, the U.S., and Canada are billed per minute. Instead of being surprised by the bill at the end of the month, opt for the straightforward plans of Ringover. Ringover offers unlimited international calls for a flat and simple rate. You can see a list of the destinations below!
The 10 Best Alternatives to Dialpad for Successful Business Communication
Top Alternative #1: Ringover
Ringover is one of the preferred VoIP solution providers for small and growing businesses. It maintains full transparency in its costs and offers businesses the option to choose between three plans. It is easy to set up and can scale as the company grows. The monthly price for the user license starts from $21.
Key Advantages of Ringover ➕
- All inclusive plans
- Unlimited inbound and outbound calls to domestic and international destinations
- Performance analytics dashboard
- Large integration library
Alternative #2: Nextiva
Nextiva is another VoIP phone system provider for businesses. The Nextiva platform allows for voice and video calls for both internal and external communication. By consolidating communication across channels, it increases productivity and helps all team members work in sync. Nextiva has three monthly packages with varying prices based on the number of users.
Pros ➕
- Easy setup
- 24/7 phone support for all plans
Cons ➖
- Call recording and CRM integration available only in the pricier plan
- Duration limit on video calls
Alternative #3: Mitel
Mitel is a cloud communication solution that uses VoIP to provide customers with a unified business communication system, collaboration tools, and a cloud contact center capable of managing communications between your company and its contacts. Mitel offers a variety of communication solutions, including on-premises solutions for businesses of all sizes.
Pros ➕
- Wide catalog of advanced features
Cons ➖
- Lack of accompanying assistance to understand those features
Alternative #4: 8x8
8x8 is a communication platform for businesses. Along with voice and video call services and text messaging, this VoIP service provider also offers call analytics solutions and APIs. 8x8 has three plans with user license monthly fees of $15, $28, and $57. 8x8 also offers contact center plans for large enterprises, starting from $85 per user per month.
Pros ➕
- Microsoft Teams certification
- 99.999% uptime guarantee
Cons ➖
- Basic package has a limitation on the number of users
- Unlimited calls not available for all locations
Alternative #5: Vonage
Vonage offers cloud communication services for businesses in the form of APIs, unified communication, and contact center packages. Its services are more suitable for medium and large businesses, as prices are inversely proportional to the number of users. Companies with fewer than five users can choose plans starting from about $20 per user per month, while those with more than 20 users can choose the same plans with lower prices starting from $14.99 per user per month.
Pros ➕
- Suitable for growing businesses as costs decrease with scale
- Includes over 20 integrations with third parties
Cons ➖
- Packages are exclusive of various features that must be paid additionally
- Not suitable for small teams
Alternative #6: Cloudtalk
CloudTalk is an IP phone system used by over 2500 businesses, known for its good call quality and a wide range of features. It offers a VoIP solution used by customer service and sales teams. It automates workflows and provides built-in analytics that help managers optimize performance and increase call efficiency.
Pros ➕
- Intuitive interface
- Versatility thanks to omnichannel features
Cons ➖
- Call quality
- Technical support
- Lack of transparency in pricing
Alternative #7: JustCall
JustCall is a cloud communications platform that allows making and receiving phone calls over the internet. It is mainly used by sales, customer service, and technical support teams. In addition to call functions, text messaging, and voicemail, JustCall also offers advanced features such as call recording, CRM integration, and data analytics.
Pros ➕
- Intuitive interface
- Versatility thanks to omnichannel features
Cons ➖
- Service quality of customer support is lacking
Alternative #8: RingCentral
Specialized in enterprise communication systems, RingCentral allows businesses to centralize their customer and prospect exchanges. The software includes typical functions like voice and video calls, online fax, and advanced features like call flip and extensions. Because the software is accessible via the Internet, users can access it from anywhere as long as they have an Internet-connected device.
Pros ➕
- Many features available
Cons ➖
- Service quality of customer support is lacking
- Pricy relative to similar software
Alternative #9: 3CX
Founded in Cyprus, this software has a different approach than the other Dialpad competitors included in this list. Instead of including telephone service in its packages, 3CX only supplies businesses with telephony tools that are typically included with softphones. So in order to get phone service, you'll have to deal with another provider. And to cap it all off, the prices are quite high, starting at $135 per year.
Pros ➕
- Access your customer and prospect communications in one place
Cons ➖
- No phone service provided
- High costs due to a double subscription to the service provider and 3CX
- Basic feature selection
Alternative #10: Five9
If you have a significant customer service provider, Five9 could be a good option. Its features focus on incoming call management thanks to tools like IVR and group routing. But one drawback that has surfaced again and again is the difficulty users have onboarding. In fact, even adding and configuring integrations has posed a big challenge to users.
Pros ➕
- Platform accessible via the Internet
Cons ➖
- Integrations are hard to set up
- User experience is not good and requires support
Which is the Best Alternative Cloud Communication Solution to Dialpad?
Among all the alternatives to Dialpad that we've just seen, one stands out for its features and capabilities, and that is Ringover!
As we've seen earlier, Ringover is a solution with impeccable voice quality, available and responsive customer service, and a list of features and integrations that make it the perfect choice for any type of business, regardless of its situation.
Take a free trial and discover firsthand why it is considered the best option in the business communication market. Don't wait any longer!
Alternatives to Dialpad FAQs
How much does Dialpad cost?
Dialpad offers three plans for a business phone system starting from $15 per user per month when billed annually. Monthly billing increases user license fees for their two other plans are $28 and $57 per month, respectively. These fees do not include calls to and from certain countries or additional features.
Who are the main competitors of Dialpad?
Dialpad has numerous competitors. Other popular VoIP service providers among small, medium, and large businesses are preferred for their transparency, support, and ease of installation. The main competitors are:
- Ringover
- Nextiva
- Mitel
- 8x8
- Vonage
- Cloudtalk
- JustCall
- RingCentral
- 3CX
- Five9
What is the best alternative to Dialpad?
While Dialpad has a low-priced Standard plan, this plan lacks essential features like phone support and does not include call rates. With easy setup, all-inclusive plans, and unlimited calls to over 100 destinations, the phone system provided by Ringover is the best alternative for growing businesses.
Bibliography
- https://www.mitel.com/
- https://justcall.io/
- https://www.cloudtalk.io/
- https://www.vonage.com/
- https://www.8x8.com/
